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Policies and Custom Order InformationThe best way to reach us to discuss custom orders is via e-mail. |
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If you do call to
discuss details regarding a custom order, we will ALSO need an email
from you with the same information to add to your file so that we may
refer back to it during the patterning and construction process.
To improve our efficiency, please have your questions about our in-stock and custom ordered items ready when you phone. We are happy to answer your questions about the items we create and sell. The cost of telephone consultation lasting longer than 15 minutes will be added to your order. (We have found that we are usually able to answer all questions within five to ten minutes.) All sales are final, whether the item is in stock or a custom order. Please ask all questions before purchase - this includes questions about sizing, color, material, etc. If you need an in stock item to be shortened at the hemline, email us, and we will be happy to do so after purchase and prior to shipping when possible due to garment type. If you have any questions about how or where to take measurements to ensure a proper fit, please contact us, and we will gladly step you through it. When you receive your garment from us, please try it on immediately. We must be notified by email within three days of garment receipt if there are any problems with your item. If changes or exchanges are necessary and you have contacted us by email to discuss the matter, the garment must be returned to us *unworn* within that same three day timeframe. You must notify us if the garment has been exposed to cigarette smoke or pets so that we may take the appropriate precautions for those with severe allergies here. We are not responsible for return shipping charges. If we have made an error with regard to size, color, item, etc., please let us know immediately and we will be happy to work with you to resolve the problem. Unauthorized or late returns will
be
refused.
Our All Sales Final policy is due to individuals in the past purchasing an item to wear to an event, then attempting to return it worn or damaged after the event for a full or partial refund. We are not a rental company. Unfortunately, a few bad apples have made this policy necessary. Incorrect addresses: If any parcel is returned to us due to improper or insufficient address as keyed into your payment field, we are not responsible for re-shipping charges to you. We use the address information exactly as you type it in to generate your shipping label. We ship via USPS or FedEx, usually within 24 hours or less of payment receipt and address confirmation. International shipments: International airmail usually takes about 10 business days worldwide. Your Customs office may delay delivery or charge importation fees that are not part of our purchase price. You are responsible for any taxes or fees imposed by your government on imports, and these taxes or fees are NOT included in your international shipping cost. International items will be properly marked as merchandise with the appropriate value, NOT as "gift". Do not ask us to misrepresent information on customs forms - we will not intentionally mislabel an item as gift, reduce the sale value, or falsify customs documents in any way as it is against the law to do so. If the parcel is returned to us for any reason, we are not responsible for the return shipping fees. CUSTOM ORDERSLooking for something that we do not have currently available, or that is not available in the quantity, color, or size you need? Here's the page to start with! Below you will find information about each step of the custom ordering process, including research for design and fabrics, payment information, rush orders, measurement blanks, alterations, and a sampling of virtual fabric swatches. Professional Groups and Media: If you are part of a performing group (i.e. Theater, Opera, Ballet, Christmas Carolers, Choir, Madrigal Singers, etc.), or are producing for film, tv or other media, please let us know your production deadline, the number of actors/characters/individuals involved, and what your specific design/construction needs are. We can design a show from scratch, or can offer costume technician services for your design staff. Custom Cloaks and Robes: If you are ordering a custom made cloak or robe, we need only your cloak or robe measurements from the links below, your contact information, and the agreed upon 50% deposit or payment in full to enter our working queue. Estimates: Contact us for an estimate price on the garment(s) that you are interested in purchasing. The final cost of your custom ordered garment will depend on the materials used, the amount of detailing, and the complexity of the garment. Labor costs are $25 per hour, which includes a limited amount of communication, design, patterning, cut, construction, and preparing the parcel for shipment. Hand dyeing, hand or machine embroidery, embellishment and distressing are other services we offer that would have to be priced according to the specific project. All price quotes and estimates are valid for 30 days from the date of issue. We reserve the right to decline orders. Fabrics/Materials: We do not work with customer supplied materials. We may occasionally make exceptions to the "no customer supplied fabric" rule for professional productions (Theater, Opera, Film, etc.). We specialize in garments made from high quality natural fiber materials such as wool, linen, cotton and silk. We do not create custom ordered garments from leather, true suede, spandex, lycra, knits, or foam rubber. Some fabrics used in movie costumes may no longer be manufactured or may be otherwise unavailable, but we can try to find something comparable. We do not compromise our artwork by using below quality materials. Contacting us: The best way to reach us to discuss custom orders is via email. If you do call to discuss details regarding a custom order, we will ALSO need an email with the same information to add to your file so that we may refer back to it during the patterning and construction process. Knockoffs: While we are happy to create a customized garment for you, please do not ask us to copy a pattern or garment from another custom costume or clothing manufacturer. Out of professional courtesy, it is our policy to always refer these order inquiries back to the original manufacturer whenever possible as they have spent a long time creating the style and pattern, sourcing the material, and creating the photos and description of their item(s) and therefore would be the best source for that garment. We will NOT be able to create these items for a matching or lower price. |
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| Click
here to jump to some virtual
fabric swatches currently available for custom orders. |
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RESEARCHIf you are searching for something in particular to be custom made that you do not see on this website, it is very helpful to have a sketch, a picture, and/or a link to a website with further information, patterns or pictures. If you want us to re-create a readily available garment from another manufacturer, please see the above paragraph. If you send photos or other data in the mail and wish it returned to you, please enclose a self addressed stamped envelope. If you already know the kind of fabric, trim, buttons, and clasps you like, please let us know so that we may factor their cost into your price estimate. If you do not have any of this information and want us to do the research and sketches for you, we are happy to do so for a research fee. Your local reference librarian is a great (and free) resource when doing your own research for particular clothing or if you are working on a school project.Our research service is billed by the half hour at $12.50 each. The fee is nonrefundable, nonnegotiable and is in addition to the final price of the garment(s) ordered. You will need to preauthorize the amount of time you wish to use on research, and we will provide you with the applicable website links, sketches, pattern resources, pictures and other pertinent information resulting from our searches, whether you go on to place the order or not. 
PAYMENT INFORMATIONWe accept payment online via PayPal to the email address info@twinrosesdesigns.com.We also accept personal checks, money orders and Western Union. Please make payments out to Twin Roses Designs and send to: Twin Roses Designs, 237 Solar Street, Bristol, VA 24201 USA. If you are an international customer, please use either PayPal, Western Union or an international money order in US funds. Airmail shipping will be calculated based on garment weight and value. DEFINITION OF CUSTOM ORDER RECEIPT Once we have your measurement and final design information and a 50% non-refundable deposit (to cover partial costs of fabric, notions, pattern drafting, and labor time to include limited emailing as necessary), we will begin processing your order and enter it into the production queue. If your item costs less than $200.00 USD in total, we ask that you pay in full up front. The remainder of payment (if applicable) is due upon completion of the garment before shipping. Payment in full must be received within one month (30 days) of completion of the order or the deposit is forfeited and the item will be sold to recoup our costs. Orders are accepted on a first-come-first-served basis and we may be subject to prior booking without notice during the negotiation/estimate stage of the custom order process. Until all three parts are received (final design details, all required measurements and the deposit/payment up front), the order is NOT considered to be received. RUSH ORDERSNeed your custom made garment right away? Usually we can help! If you would like to receive your custom order within 2 weeks or less, it is considered a rush order. Please contact us with your design information, the receive-by date, and to verify our availability. Your garment(s) will enter our working queue after we receive your final design information, all required measurements and prepayment in full to expedite shipping upon completion. Rush orders are subject to an additional 25% fee and will be sent via FedEx overnight with the appropriate overnight shipping charges.MEASUREMENTSFull and accurate measurements from your actual body are ESSENTIAL to ensure proper fit of your garments. If you are not comfortable or confident about taking your own measurements or having a friend help you, please see your local professional to have the measurement chart filled out.If you are a returning customer, please retake your measurements if it's been longer than 6 months since you last had your measurements done, or if you know they have changed. If you have any questions about how or where to take these measurements, please contact us, and we will gladly step you through it. Please take all measurements over the garments you will be wearing underneath what we are creating for you, and while wearing shoes/heels if applicable. DO NOT USE A METAL MEASURING TAPE to take your measurements - please use a cloth measuring tape. DO NOT ADD EASE into your measurements - we will add this for you. Some back of the body measurements will require the assistance of a friend for accuracy. If there is any special needs information that we need to know, i.e. scoliosis, prosthesis, etc. please let us know. In some cases, working with a local designer or seamstress may provide the best results as they can offer in person fittings. Please see "Alterations" below regarding post-receipt measurement and garment changes. MEASUREMENT BLANKSPlease click on the links below and fill in the appropriate information. You may print out these blanks and mail them, or fill them in on your computer and then e-mail them to us.These files are PDF files - you will need Adobe Acrobat to open them, which you can download for free here. All measurements and customer
information is kept strictly confidential.
ALTERATIONSWhen you receive your completed garment from us, please try it on immediately. We must be notified by email within three days of garment receipt if any adjustment is needed to comply with the original agreed upon design and fit. If changes are necessary, the garment must be returned to us *unworn* within that same three day timeframe and you must notify us if the garment has been exposed to cigarette smoke or pets so that we may take the appropriate precautions for those with severe allergies here. We do not make alterations or additions to garments not made by us, and may not be available to make adjustments or repairs beyond the three day timeframe noted above to garments we have created. If the alterations are due to incorrect measurement taking by the individual, we will charge labor time for the alterations needed as well as return shipping to you. Therefore PLEASE TAKE THE TIME TO CAREFULLY MEASURE YOURSELF! If we have made an error with regard to size, color, etc., please let us know and we will do our best to resolve the problem. If you are planning on losing weight or are newly pregnant, please give us your present body measurements and not your possible projected measurements so that we may construct a garment that will fit you now and may be altered later by a local alterations expert to fit your new size. We can also then advise regarding the adjustability of particular designs to take this into account, and can factor adjustability into your unique custom order. We *will* add ease to your garment, and work with all sizes of person, so it's best to be honest with us so that we can provide a durable, well-fitting garment to you straight out of the box. Due to the unique nature of custom ordered garments, all sales are final. Unauthorized
returns will be refused.
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We do not sell
patterns, offer supplier lists, or provide information on how to sew
your own
clothing.
In rare cases we may sell fabrics by the yard, but this is highly unusual. |
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Virtual Fabric SwatchesThese fabrics shown below are SOME BUT NOT ALL of our currently in stock fabrics available for your custom order, subject to prior sale. The colors have been adjusted to as closely match with our monitor as they can, but your monitor may show the colors differently. We are happy to send a limited number of physical swatches by mail upon request for a small fee. If you are trying to match a specific color, please send us a color sample to match. One way to send this information is via paint sample cards from your local home improvement or paint store. |
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100% Organic Cotton Twills |
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100% Cotton Twill (not
organic)
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Cotton
Flannel
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Cotton Broadcloth |
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Cotton Gauze |
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100% Linen |
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Synthetic SatinThese are a few of the satin lining colors we keep in stock for lining cloaks, coats, doublets, etc. We may have other colors available. Contact us if you want a different color for your custom ordered item - we may have it in stock! |
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100% Silk Satins (Charmeuse) |
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Wool Flannels |
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Textured Wool Suitings and Flannels |
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Wool Meltons (Winter Coat Weight) |
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These thick and warm wool meltons
are 100% pure wool, unless otherwise
noted.
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Silk Velvets |
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Cotton Velvets |
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Painted Velvets - Limited Quantities OnlyThere is only enough of these to embellish parts of an outfit, or to make something requiring a small amount of fabric, such as a waistcoat. The exception is the gold painted black silk velvet shown below with a ruler which is available in quantity and re-orderable. All the other painted velvets are no longer restockable. |
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A Small Sampling of Brocades |
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These brocades are currently available for custom ordered Renaissance style doublets, waistcoats, etc. For your reference, each rosette above is 5.25" wide. |
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